رضا العميل... أولا!
رضا العميل... أولا!
Welcome to the FAQ page of My Key Store!
We answer all your questions regarding purchasing, installation, and payment. Our team is always working to ensure an easy and comfortable shopping experience.
1. How do I receive the order?
After payment is made, the key will appear directly on the page, and we will send it to you via WhatsApp and SMS. If you choose bank transfer or Tabby, the receipt time depends on the review to confirm the transfer.
2. Is product delivery immediate?
Most products are delivered to you immediately, but some custom orders or keys that need preparation may take minutes or a few hours, and may not exceed 12 hours in the worst case. If we are delayed for more than 12 hours, you are entitled to a 20% refund of the order value, and if more than 18 hours have passed, you are entitled to a full refund.
3. What steps should I take if I do not receive the product?
Contact us on WhatsApp, and the support team is ready to serve you and solve the problem as soon as possible!
4. How do I install software?
After payment, you will receive an installation guide showing the steps with pictures. The support team will follow up with you and serve you until we make sure that the program is activated and installed correctly.
5. Are the programs original and updateable?
Sure, all the programs we provide are original and receive updates directly from the product's official website, and we do not use cracks at all.
6. Do the programs continue and will they not be disrupted in the future?
Yes, our software is original and of high quality, and you will not face any technical problems. And if anything happens, our support team is ready to help you. Check out our customers' reviews and rest assured.
7. What are the available payment methods?
We accept all methods: Apple Pay, credit cards, bank transfer, Tabby, services like PayPal and STC Pay.
8. Is there a warranty on the products?
Sure, all our products are covered by the Key Plus warranty, and the most important feature is that your money is fully refunded if you do not activate the program even if the key is intact and the problem is with your device! For more details, please visit the Key Plus warranty page.
9. How can I modify my order after payment?
Contact us on WhatsApp as soon as possible, and if there is a possibility to modify it, we will do it for you, but please understand that these are digital products and it is difficult to modify them.
10. How can I cancel my order?
If you want to cancel your order, contact us on WhatsApp or via email, give us the order number and the reason for cancellation, and we will cancel it for you. However, the reason for cancellation must be in accordance with the policy.
11. Can I return the product after receiving the order?
Yes, you have the right to get a refund if the product does not match the description or has a problem. We are committed to serving you and returning the full amount to you.
12. How do I track the status of my order?
Log in to your account and click on the Orders section, and you will receive all the details about the status of your order.
13. Is ordering from My Key Store safe?
Of course, we always ensure the security of your information, and all your transactions with us are encrypted and saved using the best technologies.
14. Where can I find the privacy policy?
You can read all the details about the privacy policy on our website, in which we explain how we collect, use and protect your information.
Do you have a question that you didn't find an answer to?
Don't worry, contact us on WhatsApp or email, and we will answer you with all our heart.