رضا العميل... أولا!
رضا العميل... أولا!
At Miftahi, your satisfaction is our priority and we always strive to provide you with the best service with all care.
Return Policy:
1. Return of non-conforming products:
If the product does not match the description or has a technical issue, you have the right to request a full refund within 7 days of purchase. All you have to do is contact us and provide details of the problem, and our team will support you step by step to resolve it.
2. Return of damaged products:
If you receive a damaged or unusable product, contact us immediately and provide us with the required details, such as your order number and photos of the problem. We will process your request as quickly as possible and guarantee a refund or replacement.
3. Exceptional cases:
Returns are not possible if the product was used incorrectly or software was downloaded from unofficial sources. To confirm coverage, review the Key Plus Warranty Terms and Conditions.
4. Return due to late delivery:
If delivery is delayed more than 72 hours from the time you placed your order, you have the right to request a full refund. Contact us with your order number, and our team will follow up immediately to ensure your complete satisfaction.
Exchange Policy:
1. Replacement of defective products:
If the product is defective or has a problem, we can replace it with a new one. Contact us within 7 days of purchase, and we'll take care of the rest.
2. Replacement Terms:
• The product must be in its original condition and not used in a manner contrary to the instructions.
• The replacement request must be submitted within the specified period mentioned above.
How to submit a return or exchange request:
1. Communication:
Contact us via WhatsApp or email, and provide us with your order number and details of the problem you are facing.
2. Review and processing:
Our team will review your request and resolve the issue as quickly as possible. You will be informed of all the details and procedures.
3. Implementation:
After your return or exchange request is approved, the appropriate procedure will be implemented immediately.